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The original item was published from 7/8/2021 12:01:25 PM to 7/8/2021 12:03:12 PM.

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Posted on: May 17, 2021

[ARCHIVED] Community Development, Utility billing affected by server issues


SPRINGFIELD, OH (May 17, 2021) — Clark County is continuing its efforts to restore services after our network was affected by malware activity last week.

Two departments were impacted by the server outage, including:

  • The Clark County Utilities Department is currently operating without its utility billing system due to an issue with Clark County servers. Utility billing will be delayed this week and the department will be suspending late fees and shut-offs due to the issue. The department is asking the public to consider postponing any non-emergency work orders until our system is back online. For more information, call 937-521-2150.
  • The Clark County Community and Economic Development Department is encouraging customers to drop off building, planning and zoning documents to the Springview Government Center, 3130 East Main Street in Springfield. Online capabilities are significantly reduced. This may result in significant reduction in processing time. The department is also encouraging customers to pay in-person with cash or check. There’s no timeline for when online services could be restored. For more information, call 937-521-2160.

At this time, there is no evidence that our information has been compromised. We continue to actively monitor the situation. 

The safety and security of the public and our employees remains our top priority. We are working around the clock to work through this cyber incident and ask for the public’s patience as we implement business continuity measures.

Clark County will be able to provide updates as our investigation proceeds.


Media contact: Michael Cooper, Public Information Officer, 937-521-2031

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